Most of your TradePace data never leaves your phone, so you can delete it yourself at any time. For the small amount of data we hold, email us and we'll delete it.
1. Your jobs, quotes, invoices and customers
Everything you create in TradePace (jobs, quotes, invoices, customers, photos, rates and your business details) is stored only on your phone. We don't have a copy.
To delete it: delete individual items inside the app, or uninstall TradePace to remove all of it permanently. There is no cloud backup, so keep copies of any PDFs you need first.
2. Data we hold: how to ask us to delete it
- Email hello@tradepace.co.uk with the subject "Delete my data".
- Send it from the email address you used with TradePace (for example, for a prize draw entry), and include your Member support ID if your app shows one (Business tab, under Membership). This lets us find your record.
- We'll confirm and delete it within one month, and tell you when it's done.
3. What is deleted
- Your prize draw entry: name, email address, phone number and marketing preference.
- Any support emails you've sent us.
- The details linked to your anonymous app ID in our subscription system (RevenueCat), as far as the law allows.
4. What we have to keep
- Prize draw winners: a winner's name, prize and draw date are kept for 12 months as a record of the draw.
- Subscription and payment records: subscriptions are paid through the App Store or Google Play. Those payment records are held by Apple or Google (and our subscription provider, RevenueCat) under their own policies. We keep basic transaction records only where the law requires it for tax and accounting.
To cancel a subscription, use your app store's subscription settings; deleting your data doesn't cancel it. Full details are in our Privacy Policy.
TradePace is provided by Northern Light Design Ltd, registered in Scotland, company number SC905279. Contact: hello@tradepace.co.uk